Grievance Redressal Policy

Yedni Networks Pvt Ltd is committed to addressing user concerns promptly and fairly. This Grievance Redressal Policy outlines the process for submitting and resolving complaints related to Quantstack services.

1. Scope of Grievances

You may submit a grievance regarding:

• Service quality or performance issues
• Data privacy or security concerns
• Billing or payment disputes
• Content or intellectual property matters
• Violations of Terms of Service
• Technical support concerns
• Any other service-related complaints

2. Grievance Officer Contact Details

3. How to File a Grievance

Step 1: Submit Your Complaint

Contact our Grievance Officer via:

• Email to [email protected] (preferred method)
• Written letter to our registered address
• Through the contact form on our website

Step 2: Required Information

Please include in your complaint:

• Your name and contact details
• Account information (if applicable)
• Clear description of the grievance
• Date and time of the incident
• Any relevant documentation or evidence
• Desired resolution or outcome

4. Grievance Resolution Process

Acknowledgment: We will acknowledge receipt of your grievance within 24 hours via email, providing you with a unique tracking number.

Investigation: Our team will investigate your complaint thoroughly, which may include:

• Reviewing relevant records and logs
• Consulting with involved team members
• Requesting additional information from you if needed
• Assessing the issue against our policies and standards

Resolution Timeline: We aim to resolve grievances within 15 working days from the date of receipt. For complex matters, we may require up to 30 days and will keep you informed of progress.

Communication: We will provide you with updates on the status of your complaint and notify you of the final decision in writing.

5. Escalation Process

If you are not satisfied with the resolution provided:

Level 1: Contact the Grievance Officer for review ([email protected])

Level 2: Escalate to senior management ([email protected])

Level 3: Legal remedies available under Indian law

6. Timelines as per IT Act 2000

In compliance with the Information Technology Act, 2000 and subsequent amendments:

• Acknowledgment: Within 24 hours
• Resolution: Within 15-30 working days
• Appeals: Reviewed within 15 days of escalation

7. No Retaliation Policy

We strictly prohibit any form of retaliation against users who file grievances in good faith. Your access to services will not be affected by filing a complaint.

8. Record Keeping

We maintain confidential records of all grievances and their resolutions for a period of three years, in compliance with applicable regulations.

9. Monitoring and Review

This Grievance Redressal Policy is reviewed periodically to ensure effectiveness and compliance with evolving legal requirements.

10. Legal Rights

This policy does not limit your statutory rights under Indian law. You may pursue legal remedies through appropriate courts or regulatory authorities at any time.

11. Contact for Immediate Concerns

For urgent matters requiring immediate attention:

Priority Email: [email protected]
Business Hours: Monday - Friday, 9:00 AM - 6:00 PM IST

Last updated: November 2025